1. Introduction
Stericare Pty Ltd ABN 99 699 939 592 ACN 699 939 592 ("Stericare", "we", "us", "our") is committed to protecting the privacy of individuals in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, store, and protect personal information.
2. What Data We Collect
We may collect the following categories of personal information:
- Contact details - name, email address, organisation, and business address provided when you enquire about or use our services
- Service-related information - details of the sterilisation, infection control, or hygiene services you request or have engaged us for
- Technical data - IP address, browser type, operating system, and anonymised usage data collected via cookies and server logs
- Employment and qualification information - credentials, accreditation details, and professional registrations relevant to service delivery
3. How We Use Your Data
We use personal information for the following purposes:
- To provide, manage, and improve our sterilisation, infection control, and hygiene compliance services
- To respond to enquiries, process service requests, and communicate with clients
- To maintain auditable records of service delivery and sterilisation cycles as required by Australian healthcare standards
- To comply with our legal and regulatory obligations under Australian law
- To send service-related updates and, where consented, newsletters or promotional communications
4. Disclosure to Third Parties
We do not sell, rent, or trade personal information to any third party. We may disclose personal information only in the following circumstances:
- Service providers - to trusted third-party contractors and subcontractors who assist us in delivering services, and who are bound by confidentiality obligations
- Regulatory and legal requirements - where disclosure is required or authorised by law, regulation, or a court order
- Business transfers - in the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity, subject to this Privacy Policy
- With your consent - where you have explicitly authorised disclosure to a named third party
5. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how the site is used. We use:
- Essential cookies - necessary for the website to function, such as remembering your session preferences
- Analytics cookies - anonymous data about site usage to help us improve our services
You can disable cookies through your browser settings, but some site functionality may be affected. By continuing to use our website, you consent to our use of cookies.
6. Data Security
We implement reasonable security measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include secure hosting environments, access controls, and regular security reviews.
7. Access, Correction, and Deletion Rights
Under the APPs, you have the right to:
- Access - request a copy of the personal information we hold about you
- Correction - request that inaccurate or incomplete personal information be amended
- Deletion - request the removal of your personal information where lawful and practical
- Complaint - lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act
To exercise any of these rights, please contact us using the details below.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, or as permitted by law. Service records are retained in accordance with Australian healthcare documentation requirements.
9. Cross-Border Disclosure
Personal information is stored and processed in Australia. We do not transfer personal information outside Australia except where required for service delivery and only with appropriate safeguards in place.
10. Contact Us
For any privacy-related enquiries, requests, or complaints, please contact us at:
We will respond to all privacy enquiries within a reasonable timeframe and in accordance with APP 1 and APP 6 requirements.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.